Shipping policy

Thank you for choosing PERCY LLEWELLYN. Based in Christchurch, New Zealand, our online store focuses on retailing premium fresh seafood, chilled groceries and frozen fresh produce. We abide by strict order handling protocols and adopt professional insulated cold-chain packaging with temperature control materials to protect fresh goods, striving to deliver all orders safely and maintain optimal ingredient freshness while meeting expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold-chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via professional local cold-chain courier service, with an estimated delivery period of 1 to 4 business days within New Zealand, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions, rural delivery routes and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances. Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders. PERCY LLEWELLYN shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date. Long-distance transportation may cause temperature fluctuation, packaging rupture or slight frost damage to fresh products. If you receive damaged, deteriorated or defective goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage Disclaimer
All fresh, chilled and frozen products are temperature-sensitive goods. Customers must store items with refrigeration or freezing immediately after parcel delivery. We do not take responsibility for food spoilage, deterioration or quality problems caused by improper storage, delayed collection or failure to maintain low temperature after delivery.
Domestic Shipping Notice
We provide professional cold-chain domestic shipping services across New Zealand. All fresh produce is packed with insulated boxes and ice packs to stabilize temperature during transit. We are not liable for product quality loss caused by customer’s failure to receive parcels in a timely manner after courier arrival.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: PERCY LLEWELLYN
Phone number: +64 22 813 4609
Email: info@perllew.shop
Physical address: 2 Ranui Street, Hei Hei, Christchurch 8042, New Zealand